Privacy policy

privacy policy

ouioui operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "services"). ouioui is powered by shopify, which enables us to provide the services to you. this privacy policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the services or otherwise communicate with us. if there is a conflict between our terms of service and this privacy policy, this privacy policy controls with respect to the collection, processing, and disclosure of your personal information.

please read this privacy policy carefully. by using and accessing any of the services, you acknowledge that you have read this privacy policy and understand the collection, use, and disclosure of your information as described herein.

personal information we collect or process

when we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. personal information does not include information that is collected anonymously or that has been de-identified. we may collect or process the following categories of personal information, depending on how you interact with the services and as permitted by applicable law:

• contact details: name, address, billing address, shipping address, phone number, and email address.

• financial information: credit card, debit card, financial account numbers, payment confirmation, and transaction details.

• account information: username, password, security questions, preferences, and settings.

• transaction information: items viewed, cart contents, wishlist, purchase history, returns, exchanges, and cancellations.

• communications: information included in customer support inquiries or other direct correspondence.

• device information: device type, browser, network connection, ip address, and unique identifiers.

• usage information: interactions with and navigation of the services.

personal information sources

we may collect personal information from the following sources:

• directly from you: when you create an account, use the services, or communicate with us.

• automatically: from your device when you visit our website, through cookies and similar technologies.

• from service providers: when they enable technology or process data on our behalf.

• from partners: or other third parties.

how we use your personal information

depending on how you interact with us, we may use personal information for the following purposes:

• provide, tailor, and improve the services: to perform our contract with you, process payments, fulfill orders, manage your account, facilitate shipping and returns, enable reviews, and provide personalized recommendations.

• marketing and advertising: to send promotional communications by email, text, or mail, and to display advertisements based on your activity or purchase history.

• security and fraud prevention: to authenticate your account, secure your payment experience, and investigate malicious or illegal activity. you are responsible for keeping your credentials safe.

• communicating with you: to provide customer support and maintain our business relationship.

• legal reasons: to comply with applicable law, respond to legal processes, participate in litigation, and enforce our terms and policies.

how we disclose personal information

we may disclose your personal information to third parties for legitimate purposes, including:

• service providers: including shopify, it management, payment processors, analytics, cloud storage, and shipping partners.

• business and marketing partners: to provide services and targeted advertising. you may have the right to opt out of targeted advertising depending on your location.

• with your consent: when you request us to disclose information, such as for shipping or social media integrations.

• affiliates: within our corporate group.

• business transactions: in connection with a merger, bankruptcy, or to protect our rights and the rights of our users.

relationship with shopify

the services are hosted by shopify, which collects and processes information to provide and improve the platform. information you submit is transmitted to shopify and may be transferred to countries other than where you reside. shopify may use enhanced features incorporating data from our store and other merchants to improve their services. for more details on shopify’s privacy practices or to exercise your rights, please visit the shopify consumer privacy policy and the shopify privacy portal.

third-party websites and links

the services may provide links to third-party sites. we do not control or endorse these platforms and are not responsible for their privacy practices. please review the policies of any third-party sites you visit.

children's data

the services are not intended for children. we do not knowingly collect personal information from children under the age of majority. if you believe a child has provided us with information, please contact us to request deletion. we do not have actual knowledge of "sharing" or "selling" the personal information of individuals under 16.

security and retention

no security measures are perfect, and information sent over the internet may not be secure. we recommend using secure channels for sensitive communication. we retain your personal information only as long as necessary to maintain your account, provide services, comply with legal obligations, or resolve disputes.

your rights and choices

depending on your jurisdiction, you may have the following rights:

• right to access/know: request access to the information we hold about you.

• right to delete: request the deletion of your personal information.

• right to correct: request the correction of inaccurate information.

• right of portability: receive a copy of your data or transfer it to a third party.

• managing preferences: opt out of promotional emails using the unsubscribe link. non-promotional account or order notifications will continue as needed.

to exercise these rights, please contact us using the details below. we will not discriminate against you for exercising your rights. we may need to verify your identity, and we may accept requests from authorized agents provided they offer proof of authorization.

complaints

if you have a complaint regarding our data practices, please contact us. depending on your location, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

international transfers

we may transfer, store, and process your personal information outside of your home country. for transfers out of the eea or uk, we rely on recognized transfer mechanisms, such as standard contractual clauses, unless the destination is deemed to provide an adequate level of protection.

changes to this privacy policy

we may update this policy to reflect changes in our practices or for regulatory reasons. we will post the revised version on this website and update the "last updated" date.

contact

for questions about our privacy practices or to exercise your rights, please contact us at: hello@ouiouiskin.co dubai, united arab emirates